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SHIPPING & RETURNS

SHIPPING POLICY

Last Updated: August 2026

At Aura True Beauty, we strive to deliver your beauty tech items in the most efficient and reliable manner possible. By placing an order through our store, you agree to the terms outlined in this Shipping Policy.

1. Processing & Handling Time

All orders undergo a processing period prior to dispatch:

  • Standard Processing: 1 to 3 business days (excluding weekends and statutory holidays).

  • Peak Seasons / Promotions: Processing times may extend up to 5 business days during high-demand periods.

  • Once your order has been processed and shipped, you will receive an automated shipping confirmation email containing your unique tracking number.

2. Estimated Shipping Times

Delivery estimates begin from the date of dispatch, not the order placement date:

  • Standard Shipping: 7 to 15 business days.

Please note that delivery timeframes are estimates provided by shipping carriers and are not strictly guaranteed. Unforeseen delays caused by customs clearance, extreme weather conditions, postal strikes, or logistical disruptions are beyond our direct control and do not constitute grounds for immediate refund.

3. Order Tracking & Delivery Status

It is the customer's responsibility to monitor the tracking status of their package using the provided tracking link.

If your tracking status displays as "Delivered" by the carrier, but you have not physically received the package:

  1. Check with household members, neighbors, or building management.

  2. Inspect safe drop locations around your premises.

  3. Contact your local postal carrier or delivery driver directly with your tracking number.

Aura True Beauty is not liable for packages marked as "Delivered" by the shipping carrier. We do not issue refunds or free replacements for orders where carrier tracking confirms successful delivery to the shipping address provided at checkout.

4. Address Accuracy & Unclaimed Packages

Customers are strictly responsible for verifying that the shipping address entered at checkout is accurate, complete, and deliverable.

  • Incorrect Address: If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, or if the package is refused/unclaimed and returned to the sender, the customer assumes full financial responsibility.

  • Reshipping Fees: Any costs incurred to re-ship an unclaimed or returned package will be charged to the customer. Original shipping fees (if applicable) are non-refundable.

5. Customs, Taxes & Import Duties

International shipments may be subject to import taxes, customs duties, and fees levied by the destination country's government once the package arrives.

All duties, taxes, and customs clearance fees are the sole responsibility of the recipient. Aura True Beauty has no control over these charges and cannot predict what they may be. If a customer refuses to pay customs fees and the package is abandoned or returned, any return shipping or disposal fees incurred will be deducted from any potential refund.

6. Lost, Stolen, or Damaged Packages

Once a package leaves our fulfillment center, legal ownership and risk of loss transfer to the carrier and the customer.

  • Damaged Items upon Arrival: If your item arrives damaged during transit, you must notify us within 48 hours of delivery at support@auratruebeauty.com with clear photos/videos of the damaged product and outer packaging.

  • Lost Packages in Transit: If tracking activity stops for more than 15 consecutive business days prior to being marked as delivered, please contact our support team so we can open an official carrier investigation.

7. Order Cancellations & Modifications

Due to our automated fulfillment processes, order modifications or cancellations are only possible within 1 hour of order placement. Once an order enters the processing or shipping stage, it cannot be canceled or modified, and must follow our standard Return Policy after receipt.

RETURN & EXCHANGE POLICY

Last Updated: August 2026

At Aura True Beauty, we take great pride in the quality and performance of our personal care devices. Your satisfaction is paramount to our family-run brand. Please review our complete Return & Exchange Policy below prior to making a purchase.

1. 30-Day Return Eligibility

We offer a 30-day return window starting from the calendar date your package is marked as "Delivered" by the shipping carrier.

To be eligible for a standard return or exchange, the following strict conditions must be met:

  • The item must be in its original, unused, and unwashed condition.

  • The item must remain in its original, undamaged packaging, complete with all included accessories, charging cables, manuals, and protective inserts.

  • You must provide proof of purchase (order confirmation number or original receipt).

2. Hygiene & Personal Care Restrictions

Due to strict health, hygiene, and sanitary regulations governing personal care and skincare devices, items that have been unsealed, physically used on the skin, or contaminated cannot be returned for a refund unless covered under a valid warranty claim.

If an item is returned to us in a used, worn, or unhygienic condition, or without its original packaging, it will be deemed non-refundable and will be returned to the customer at their expense.

3. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a verified manufacturer defect or shipping error made by Aura True Beauty, the customer is fully responsible for all return shipping costs.

  • Non-Refundable Fees: Original shipping fees (if applicable) are non-refundable.

  • Recommended Shipping Method: We strongly advise using a trackable shipping service or purchasing shipping insurance. Aura True Beauty is not responsible for returned items that are lost, stolen, or damaged during transit back to our facility.

4. Defective, Damaged, or Incorrect Items

We inspect every item prior to fulfillment, but in the rare event that your product arrives defective, damaged, or incorrect:

  1. You must contact our customer support team within 48 hours of delivery at support@auratruebeauty.com.

  2. Please include your order number, a detailed description of the issue, and clear photos/videos demonstrating the defect or damage.

  3. Upon verification, we will issue a prepaid return shipping label and ship a brand-new replacement at no additional cost to you.

5. Non-Returnable & Final Sale Items

The following categories are strictly non-returnable and non-refundable:

  • Gift cards and digital vouchers.

  • Items explicitly marked as "Final Sale", "Clearance", or "Non-Returnable" at checkout.

  • Hygiene-sensitive accessories once unsealed (e.g., replacement silicone heads, cotton pads, or topical solutions).

6. Refund Processing Time

Once your returned package is received and inspected at our warehouse:

  • We will send an email notification confirming receipt and approval/rejection status of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.

  • Please note that financial institutions may require additional processing time for the credit to reflect on your statement.

7. Exchanges

We only replace items if they are defective, damaged in transit, or if you received the incorrect item. If you wish to exchange an item for a different color or model, you must initiate a standard return for your original item (if eligible) and place a new order online.

8. How to Initiate a Return

Do NOT send your purchase back to the manufacturer or address on the original shipping label without prior authorization.

  1. Email our support team at support@auratruebeauty.com with your Order Number and reason for return.

  2. Our team will review your request within 24–48 hours and provide detailed return instructions, including the designated return warehouse address.

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